box or host problems not sure which

hi i bought a dedicated server last week and it apears wanadoo isp users on thew 84.range cant access my box trace route from my box fails on the first hop trace from wanadoo ip fails soon as it gets to gateway router at datacenter could this be a box problem or datacenter i tried tracerouting myself and a few other ips from my dedicated server and they trace fine and can connect any help with this would be greatly apreciated
thanks in advance

 

 

 

 

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