SITE5 - Hacked or server issues?
Summary:
-I had 10 or so sites with my Site5 reseller account.
-2 weeks ago I switched two more of my sites to Site5.
-Awstats was not working after one week due to the config file not being setup yet.
-Contacted Site5 and they reset the config file. Awstats started working, all was fine.
-4 days later, one of those sites went down completely. Then the other.
-I could not login to my WHM as it would not accept my password?
-Site5 told me they would not touch anything and that I did it. I let them know I have not done anything and please let me into my WHM.
-At this time, all my sites have become deleted, suspended, or just the data all missing.
-They reset my password and I notice a new IP address??
-I log into WHM on the old IP, and the new IP and all I see is some of my sites, not all of them, deleted or suspended, I see vietnamese email addresses, and a domain name in WHM that I have never even seen before that leads to some vietnamese music site?
-I contacted them again and let them know that something has happened and explained things. They again reply that they did not do anything unless I asked.
-I replied again letting them know that I guarantee them that this is not my doing and asked them, Why was WHM password not working? Why is the IP address changed? What are these vietnamese emails doing as contacts of my domains in my WHM, and what is this domain name that is not mine? Where are my other domains that are now missing and the data of all my sites? I need it all back.?
-They still tell me they have no problems on their end.
Can someone here please help me, I'm not sure why Site5 thinks this is my doing. Is there anything here that clearly hints that there is an issue beyond my control? How can a WHM password be changed on me? Where did these sites come from, where did mine go? I need my data restore and Site5 seems to think nothing is wrong.
Any ideas would be most appreciated, thanks much.
