PHP LIVE CHAT & weird issues

Anyone using php live chat for their customers / visitors? Here is an ongoing irritating issue I am facing and OSI Code is not helpful on this matter (no insult to the support team anyway)

Many times, the visitor who initiates a chat does not get the responses in the chat window when an op types something in. This is very frustrating and rather irritating because you think the visitor is that slow (no lie, sometimes you wait minute, two minutes, etc with a few "hello???" from the op waiting on a reply)

I do not know what could possibly cause this other than firewall, but if it were firewall then it is safe to at least assume no chats could be initiated .Its either go or no show PHP LIVE CHAT & weird issues

If this may help, server specs:

Centos 4.3 / Cpanel
APF / BFD

PHP Live Chat v3.2

OP System (this is mine at least)

XP Pro
Windows Firewall (disabled)
Router firewall (enabled)
Norton AV 2005

 

 

 

 

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