Getting the raw web logs: CPanel

I want to get the raw web logs of my site, to analyze externally. The site is hosted in an iVhosting.com reseller account, with CPanel and WHM. In the CPanel "Raw Log Manager" the options "Archive Logs in your home directory at the end of each stats run [every 3 day(s)]" and "Remove the previous month's archived logs from your home directory at the end of each month" are both selected, but I cannot find any archived log files.

I can download the current log file using the "Raw Access Logs" option, or using a special FTP log-in, but this log file is reset whenever iVhosting's log analyzer is run. Therefore I cannot get a full log, because I don't know when this happens. The support response says: "you will only be able download raw-logs for few days , when log analyzer process them they are reset again." Are they really saying that I cannot have an archive of raw logs that I can download in a reasonable time? If this is a standard CPanel option, why isn't it working?

 

 

 

 

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