no IP being Logged

I have a question no IP being Logged
I have installed a script using some tutorial to record IP of those who have logged into my server using Shell access and email it to me. I have noticed that the IP of the tech from the hosting company never get recorded. This times, emails I receive contain no IP info . What does this mean? Last night I have about 50 shell access with NO IP. I have sent the support ticket to the hosting. I was just wondering if you know any reason why no ip recorded.

btw, the daily Daily Rkhunter doesn't show up anything suspicious.

Thanks!

 

 

 

 

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