Unable to acess new virtual server at all

I just signed up for a virtual host a couple of days ago, they give me an IP address. I can access that IP address from a computer at my workplace,
but not from my machine at home that is on the RoadRunner cable modem. What could be wrong?

The hosting company says to contact ISP. I posted a message on the ISP support group, but I haven't gotten any responses. Please help.

Here is the traceroute:

C:\>tracert 66.232.17.22

Tracing route to 66.232.17.22 over a maximum of 30 hops

1 * * * Request timed out.
2 <10 ms 15 ms 16 ms 10.70.128.1
3 <10 ms 15 ms 16 ms GSRB-POS0-2.san.rr.com [24.25.192.214]
4 <10 ms 16 ms <10 ms 24-25-194-5.san.rr.com [24.25.194.5]
5 <10 ms 16 ms 31 ms pop1-las-P7-0.atdn.net [66.185.137.137]
6 <10 ms <10 ms 15 ms bb2-las-P0-0.atdn.net [66.185.137.133]
7 16 ms 15 ms 16 ms bb2-sun-P5-0.atdn.net [66.185.152.46]
8 16 ms 16 ms 31 ms bb2-sje-P0-2.atdn.net [66.185.153.49]
9 16 ms 15 ms 16 ms pop1-sje-P6-0.atdn.net [66.185.138.102]
10 16 ms 16 ms 31 ms pos8-0.cr7.sjc2.us.mfnx.net [209.249.119.117]
11 47 ms 63 ms 62 ms pos2-0.mpr1.dfw2.us.mfnx.net [208.184.232.81]
12 47 ms 62 ms 63 ms so-3-0-0.cr2.dfw2.us.mfnx.net [216.200.127.217]
13 78 ms 78 ms 78 ms so-2-1-0.cr2.atl2.us.mfnx.net [216.200.127.225]
14 78 ms 63 ms 78 ms pos2-0.er1.atl4.us.mfnx.net [208.184.232.18]
15 94 ms 78 ms 78 ms above-gw.atl4.cogentco.com [64.124.51.162]
16 78 ms 78 ms 94 ms p15-0.core01.jax01.atlas.cogentco.com [66.28.4.137]
17 78 ms 94 ms 94 ms p15-0.core01.mia01.atlas.cogentco.com [66.28.4.66]
18 78 ms 94 ms 94 ms g50.ba01.b002802-1.mia01.atlas.cogentco.com [66.28.6.46]
19 79 ms 93 ms 94 ms miamfllrh07-custbr-fastduck.ip.epik.net [216.22.64.62]
20 78 ms 110 ms 94 ms beach.ip-pop.com [66.28.76.18]
21 109 ms 94 ms 93 ms 66.232.5.6
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

 

 

 

 

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